Summary of Our Privacy Policy

This privacy policy applies to the Hair Frame website, its booking platform, and all services offered by Hair Frame. It explains what personal information we collect, how we use it, who may access it, and your rights concerning your personal data.

About Hair Frame

Hair Frame is a professional hair salon that offers a variety of hair services, including but not limited to:

• Haircuts and styling
• Colouring services
• Hair treatments and care consultations

We do not sell products online or process orders—our services are rendered by appointment only.

Our Privacy Policy

Our Privacy Policy aligns with the Protection of Personal Information Act (PoPIA) of South Africa. This policy outlines how we collect, process, and protect your personal data, whether provided via our website or in person.

What Is Personal Information?

Personal Information is any data that identifies or can be linked to you. This may include:

• Full name
• Contact details (email address, phone number)
• Booking preferences
• Browsing data
• Any other information you choose to provide (e.g., special hair treatment notes)

When Do We Collect Your Information?

We collect information directly from you when you:

• Make a booking through our website or contact us
• Provide personal details in a consultation
• Communicate with us via email, phone, or in person
• Use our website or social media channel

 Hair Frame only collects information directly from you.

What Information Do We Collect and Process?

Depending on your interaction with us, we may collect and process the following:

When using our website or booking platform:

• Your name and contact details
• Your appointment history and booking preferences
• Browsing data such as IP address, location, and usage statistics (via cookies)

When you visit our salon or contact us:

• Hair treatment preferences and notes
• Feedback or communication you provide
• Information relevant to service delivery (e.g., allergies or sensitivities, if voluntarily provided)

Website Cookies

We use both first-party and third-party cookies:

• First-party cookies enhance website functionality (e.g., remembering your login session or appointment preferences).
• Third-party cookies, such as those from Google Analytics, collect browsing data to help us improve our website experience and marketing effectiveness.

Data collected via cookies is used in accordance with Google’s privacy policies.

How Do We Use Your Information?

We use your personal information to:

Salon Services and Administration

• Schedule and manage appointments
• Contact you regarding your booking
• Personalise your experience based on previous visits
• Maintain internal records

Marketing and Communication

• Send appointment reminders
• Share promotions or news (only if you’ve consented)
• Gather feedback to improve our services

Operations and Support

• Evaluate our services and customer experience
• Respond to queries, complaints, or feedback

We always use your information for the reason you submitted it and never for unrelated purposes.

How Do We Protect Your Information?

We follow industry-standard practices to secure your data, including secure password protocols and encrypted booking platforms. We review our security measures regularly to ensure your personal information is safe and in line with PoPIA.

Third-Party Access to Your Information

We may use trusted third-party service providers (e.g., booking platforms, email service providers, marketing tools) to deliver services. These parties are contractually bound to process your information

securely and only for the intended purpose.

What If You Refuse to Share Your Information?

Providing your personal information is voluntary. However, without it, we may not be able to confirm your booking, communicate appointment updates, or tailor your salon experience.

You may withdraw your consent at any time by submitting a written request.

How Long Do We Retain Your Information?

Client Information

We retain your personal and booking data for as long as you remain an active client. If you stop using our services, we may retain your information for legal and administrative purposes.

Legal and Accounting

Certain records (e.g., invoices or communication history) may be kept for longer to meet legal, tax, or dispute-resolution obligations.

What Are Your Rights?

As a data subject, you have the following rights:

• Right to access – Request a copy of your personal information
• Right to rectification – Ask us to correct any incorrect or incomplete data
• Right to erasure – Request deletion of your personal data (unless required by law)
• Right to restrict processing – Limit how we process your data in certain cases
• Right to object – Object to direct marketing or specific processing activities
• Right to withdraw consent – Opt out of future communications or data collection

We will respond to any rights request within one month.

Changes to Our Privacy Policy

We may update this policy from time to time. Any material changes will be communicated via a notice on our website before they become effective.

Your Consent

By using our website, making a booking, or visiting our salon, you confirm that you have read and consent to this Privacy Policy.

You may withdraw your consent at any time. Please allow reasonable time for us to process your request.

Contact Us

If you have any questions about this policy or how your personal information is handled, please contact us at:

Email: info@hairframe.co.za

Call: 021 851 1230

WhatsApp: 072 542 0280